Find information about your PC
When giving feedback or getting support it can be important that you know how to find key information about your device.
Find the build number your device is on currently.
Go to Settings > System > About, and your OS build number will show under Windows specifications.
Or you can also type winver into your search and open it to see your latest Windows details, including OS build number.
See all the ways you can check if your device is flighting.
Find which channel your device is in.
If you're on Windows 10, go to Settings > Update & Security > Windows Insider Program. Under Pick your Insider settings, you'll see your current channel.
If you're on Windows 11, go to Settings > Windows Update > Windows Insider Program. Under Choose your Insider settings, you will see your current channel.
Check which Microsoft Account (MSA) or Azure Active Directory (AAD) account you're using on your device.
If you're on Windows 10, go to Settings > Update & Security > Windows Insider Program. Under Windows Insider account, you'll see the account it's tied to.
If you're on Windows 11, go to Settings > Windows Update > Windows Insider Program. Under Windows Insider account, you'll see the account it's tied to.
Changing channels
If you install an Insider Preview build in one channel, and you want to switch to a different channel, you might need to do a clean install of Windows and reset your Windows Insider settings on that device. Learn more about switching channels.
Not receiving updates
If your device isn't receiving updates, check for these issues.
Check if you're already on the latest Insider Preview build.
You might already be on the latest preview build for your channel. Check Flight Hub to see what the latest build is for your channel.
Check the known issues.
There may be an issue with the Insider Preview build you're on or the next build that prevents you getting new updates. Check recent flight blog posts to see if you're impacted by a known issue.
Make sure you're running Windows 10.
To install Windows Insider Preview Builds, you must be running a licensed version of Windows 10 on your device. You can install Windows 10 here if your device is currently running an older version or if you need to buy Windows. If you're having issues installing Windows 10, you can also download a Windows 10 Insider Preview ISO to get started.
Make sure Windows is activated.
Windows must be activated to run Windows Insider Preview builds. Go to Settings > Update & Security > Activation to make sure your copy is activated.
Manually check for updates.
Go to Settings > Update & Security > Windows Update and select Check for Updates. If you have set active hours, make sure your device is left turned on and signed in during your off-hours, so the update can install.
Check you're signed in with a registered account.
You must be registered as a Windows Insider to get preview builds. You can register on our website. If you're already registered, when you log in to the site, you'll no longer be able to see register options on the site.
Make sure your device is connected to your registered account under Settings > Accounts > Access work or school.
Check your program settings.
Go to Settings > Update & Security > Windows Insider Program and make sure you've activated the Windows Insider Program on your device and that you've chosen a channel to receive builds from. Learn more about channels.
Check your data settings.
Your privacy is important to us, so you're in control of how much of your data you share with us. But to run Windows Insider Preview Builds, you must allow us to see a certain amount of diagnostic data, so we can investigate issues you might see, like crashes and bugs. Make sure your data settings are at the right level to receive preview builds.
Make sure you didn't change from the Dev Channel.
If you've already installed a build in the Dev Channel and want to switch channels or stop receiving Insider Preview builds, because it's not tied to a specific release, you'll have to do a clean install of Windows and reset your Windows Insider settings. If you only switch your channel settings and don't do a clean install, you could be stuck not receiving updates. Learn more about how to switch channels.
Consider a clean install.
If none of these options work for you, you may need to do a clean installation of Windows to reset your device. Learn more about clean installations with ISOs.
Dealing with issues
If you're seeing an issue on a Windows Insider Preview Build, here's what you should do.
Check the known issues.
We document known issues in our flight blog posts. This is the first place you should check if you're seeing an issue. We may already be working on it.
Check for updates.
Make sure there's not a newer build available that could fix the issue by going to Settings > Update & Security > Windows Update and selecting Check for Updates.
Decide how serious the issue is.
Can you still use your device or is key functionality broken? Is it a single app or minor functionality? Can you work around the issue?
File feedback.
Tell us about the issue you're seeing in the Feedback Hub and include as many details, screenshots, and logs as possible along with your feedback.
Recover or reset your device.
If an issue is preventing you from using your device, you might need to recover or reset it.
